This web site is maintained by The General Vitamin Corporation. Here at General Vitamin, we recognize the importance of privacy to our visitors. We also recognize that many visitors to our site are concerned about the information they provide us, and how we treat that information. So we've developed a formal privacy policy to assure you that we take seriously our responsibility to protect customer information, and to use it only in ways that are consistent with your wishes. We may update the policy from time to time, so please check in occasionally.

You can reach us 24 hours a day, 7 days a week at: 1-800-323-8482 or send email to us at: privacy@generalvitamin.com. If you have any questions about our Privacy Policy, you can contact us at: General Vitamin, PO Box 900044, Raleigh, NC 27675-9044. We will be happy to answer your questions or hear your concerns.

OUR POLICY

We do not collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly at generalvitamin.com. If you are just browsing generalvitamin.com and learning about our premium natural vitamins and supplements, we invite you to do so. As a casual, unregistered visitor to our site, we'll recognize your home server (e.g., that your web access is through AOL.com), but not your e-mail address or any other personal or system information.

We do sell all of our vitamins through the mail, so if you want to order our products it will be necessary for you to provide personally-identifiable information. This will include your name, address, phone number and, if you place an order online, credit card information. Any information you provide is downloaded off of the web server to a secure system and is maintained there. Changes to your information online may only occur after a customer has logged in with their registered user name and password.

OUR CUSTOMER LIST

When you enroll in any of the General Vitamin programs or purchase items from our online catalog, you can opt to have your name added to our Customer List. From time to time we share selected names and email addresses, and addresses from this List with other companies or services that offer fine quality health products, food, or merchandise by mail. If you prefer not to receive mailings from these companies, please advise us by using the mail, phone or e-mail address provided above. Please include your name and address if you are contacting us by mail or e-mail. We will ensure that your name is removed from the list we share with other organizations.

CONTACTS FROM US

We also maintain a number of e-mail mailboxes in an effort to support our online customers as effectively as we do on the phone or through the mail. We read every e-mail that we receive and do our best to respond within 48 hours, if a response is required. We save a very limited number of e-mail messages, but only until the issue is resolved. We do not record email addresses, unless you have voluntarily provided it to us in your online customer service registration.

If you did provide us with your e-mail address, we may notify you from time to time about General Vitamin products or services that may be of interest to you. If you prefer not to receive these e-mail notifications, please follow the "Opt-out" instructions included with the e-mail or contact us at support@generalvitamin.com.

COOKIES

Like most companies, we use "cookies" (small pieces of information stored on your computer) on certain parts of our web site. The cookie allows us to manage your session. This is necessary to ensure that we keep your order together while you browse through the catalog and select items for purchase. We do not use the cookie to collect any type of personal information, and the cookie doesn't extract any information from your computer.

SECURITY ONLINE

Most of our forms, especially when ordering a product or using online customer service, use secure pages to insure that the information sent between your computer and our system is secure. This is especially true if we are asking you for payment information.

We use the Secure Sockets Layer (SSL) encryption method on all secure submissions. This method is generally accepted to insure that the transmission of personal information, such as account numbers and credit card information is secure. The most common browsers, Netscape and Internet Explorer, make it very obvious when information is being passed in a secure manner by showing either a completed key or a closed lock on the screen.