You can send us an email: support@generalvitamin.com
Or you can call us toll free: 1-800-323-8482
Do you really mean it when you say 100% satisfaction guaranteed?
Absolutely! We want you to love the products you receive from
us. Every product here is guaranteed to meet your expectations or we'll exchange
the
product,
give
you a credit
or refund your
money. Simply use the handy return form in your shipment, or call customer
service at 1-800-323-8482, M-F, 9-5 ET
How do I order?
Just go to the item you want and click. You'll
be led through the quick and easy process. Note that like most ecommerce
sites, you will need to have
cookies enabled in order to shop.
If you prefer, call us to place an order
at 1-800-323-8482 (9-5 ET, Monday - Friday).
Can I change my AutoShip?
Absolutely. Some people find that
a 30-day shipment actually lasts them longer than 30 days, for example.
We're glad to ship at the interval that works
for you.
Just call us at 1-800-323-8482 to change your shipment schedule,
your address or anything else. We're glad to help you!
What is your refund policy?
To return a product or ask for
a refund, simply call customer service at 1-800-323-8482, M-F, 9-5 ET.
I want a credit for an order. How often are credits processed?
We process returns daily. Credits normally appear on your account
within one to two billing cycles.
I want to order but want to know more about the ingredients
in a specific product. How can I find out?
Call us toll free at 1-800-323-8482,
M-F, 9-5 ET. A friendly customer service representative will be glad to
help you.
How are orders shipped?
We ship most orders within 24-72 hours.
Mail service may take from 4-10 days, depending on where you live.
